Last updated: November 6, 2024
1. Introduction and Update
Welcome to Golive (hereinafter referred to as ¡°we¡±). We are dedicated to safeguarding and respecting your privacy. When you access or use our websites, services, applications, products, and content (collectively, the ¡°services¡±), you are deemed to have read this policy and understood your rights regarding your information, as well as how we collect, use, and process it. If you do not agree to this policy or any part of it, please refrain from using our services. Capitalized terms not defined in this policy have the meanings ascribed to them in the user terms. If you have any questions about our use of your information, please contact us via online customer service at jakee6749@gmail.com.
2. Information Collection
2.1 Registration and Download Information
When you install our service on your device and register with Golive, we may collect your personally identifiable information during the service download process and registration. The specific information depends on what you provide during the download. For registration, you must provide your mobile phone number or email address, city location, gender, and name based on the device you use for the service. You may also choose to provide additional personally identifiable information. If you log in using your Facebook account, we may collect other information you make available to us (see ¡°Your User Profile¡± below).
Moreover, during installation and registration, we may request access to your address book. With your consent, we will access contact information (names, numbers, emails, and Facebook ID, but not notes or other personal details) in your address book for the devices used with the service. This information will be stored on our servers to help you use the service, such as synchronizing your Golive contacts across different devices. You can opt - out of this storage at any time through the account settings in the Golive application. However, some features relying on this information may not be available without it.
2.2 Other Types of Information
Non - personally identifiable information: Golive also collects and aggregates non - personally identifiable information, including certain profile details like country of residence and preferences. Additionally, we gather information about your and other users¡¯ usage and interaction with the service and our websites, such as matching details, number of member matches, match duration, text messages, geographical usage, device and connection information, IP address, device capability, bandwidth, page view statistics, network type, and traffic to and from our websites.
Shared content: Golive enables you to share text messages, photos, screenshots, videos, and other communications within the application with other users. Once you choose to share, these will be stored on our servers. If you share with other Golive users, we may not be able to remove them from our servers or restrict access by those you shared with. Deciding to send and share within the Golive application is your choice. By sharing, you should be aware that you may lose control over how the information is used and it may become public (depending on your actions and those of the recipients). Golive is not responsible for any use or misuse of shared information.
User - created content: Golive may collect and assemble user - created content (e.g., photos, screenshots, comments, and other materials) that you generate on the service. Other users on Golive may capture your photo using the provided capturing function, and these photos can be stored and used for Golive and third - party services (e.g., Facebook). You can modify third - party sharing options in the Golive settings. If you do not agree with all the terms of this privacy policy, do not use the service.
Transaction - related information: To complete a commercial transaction in the Golive item shop, you will need to provide payment information, including your credit card number, card expiration date, CVV code, and billing address. In such cases, we will securely transmit your information directly to a third - party vendor or merchant. Golive will collect this information to process and fulfill your purchase but does not store your payment information. However, we may store other transaction - related information, such as the merchant¡¯s name, the date, time, and amount of the transaction, and other behavioral information.
Error - reporting information: We collect error - reporting information if the service crashes or freezes. This helps us investigate the issue and improve the service¡¯s stability for future releases. Generally, these reports do not contain personally identifiable information, or only do so incidentally. As part of these reports, we receive details about your device type and version, device identifier, the time of the error, the feature in use, and the application state during the error. We only use this information for error investigation and fixing.
3. Use of Your Information
We use your information to fulfill our service contracts with you, improve and manage the platform, and enable you to use its functions. Additionally, we use it to provide you with suggestions, promote the platform, and offer targeted service advertising. Details are as follows:
Service provision and improvement:
Manage the platform (provide services to you) and internal operations, including troubleshooting, data analysis, testing, research, statistics, and investigation to ensure platform stability and safety, and seek your feedback.
Allow you to engage in the platform¡¯s interactive functions when you choose to.
Personalize the content you receive and provide customized content of interest to you.
Improve and develop the platform and conduct product development.
Measure and understand the effectiveness of our advertisements for you and other users.
Provide services according to your selected country settings, including relevant advertising and other content.
Make suggestions and recommendations to you and other users regarding goods or services of interest.
Through the ¡°find other friends¡± function, allow other users to identify you as a service user, enable you to find and connect with other users on the platform, and support the social function of the service.
Provide you with your profile information for you to share with anyone you choose and enable you to participate in the platform and interact with other users.
Make your information available to other users based on your chosen privacy settings.
Display content you like or have interacted with (through comments and/or viewing), content from your region, and content from users you follow.
Show you relevant advertisements.
To promote the services and usage information you provide (such as user - created content and video content), you can choose to broadcast them on our platform as part of our advertising and marketing activities.
For the proper functioning of the messenger service (only if you use this feature), you can delete information at your discretion through the clear cache function in platform settings and assist us in detecting abuse, fraud, and illegal activities on the platform.
Ensure you meet the requirements to use our services as per the law.
Communication and support:
Inform you of changes to our services.
Communicate with you.
Provide user support.
Implement our terms, conditions, and policies.
Process payments to or from you as per the diamond and flame terms in the supplemental virtual goods policy, or under user terms or separate advanced content creator agreements, as applicable.
4. Sharing of Your Information
We share your data with the following selected third parties:
Third - party service providers: We rely on these providers, such as cloud storage providers and other IT service providers, to assist in providing the platform.
Business partners, advertisers, and analytic and search engine providers: We share information to enable special discounts, advertising, and platform optimization.
Legal and regulatory requirements: We may share your information with law enforcement agencies, public authorities, or government agencies as required by law. This may be for complying with legal obligations, enforcing agreements, investigating violations, detecting and resolving security or fraud issues, or protecting rights, property, or security as permitted by law.
Business transactions: In the event of selling or purchasing a business or asset, or in mergers, acquisitions, or cooperation with other companies, we will disclose your information to potential sellers, buyers, or relevant parties. In such transactions, user information may be part of the transferred assets.
5. Your Rights
5.1 Data Deletion, Access, and Update Rights
You have the right to request the deletion of your personal data that we have collected. If you have registered an account, you can access and update some of the personal information you provided by logging into your online account and using the available functions.
5.2 Right to Know about Data Sale and Sharing
You have the right to know whether your personal data has been sold or shared. We will provide this information upon your request.
5.3 Opt - out Rights
You can opt - out of receiving marketing or advertising emails by using the unsubscribe link in the emails we send.
If you do not want to share your GPS or mobile device location information, you can turn off the location information function on your mobile device.
You have the right to opt - out of allowing the sale of your personal data. You can exercise this right through your account settings or by contacting our customer service at jakee6749@gmail.com.
You have the right to opt - out of the sharing of your data. You can do so through your account settings or by reaching out to us at jakee6749@gmail.com.
5.4 Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.
5.5 Right to Know the Legal Basis for Data Processing
We process your data based on the following legal bases: fulfilling our contractual obligations to you, legitimate business interests (such as improving and managing the platform), and compliance with legal requirements.
6. Data Retention
We retain your information as long as it is necessary for the following reasons:
To fulfill our contractual obligations and rights related to the information.
To meet our legal obligations under applicable laws and regulations, considering the time limits for data retention specified by law.
For our legitimate business purposes.
To handle disputes or potential disputes.
After you terminate our service, we may store your information in an aggregated and anonymous format. However, we may also retain any reasonably necessary personal information to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Information Security
We take measures to ensure the safe handling of your information in accordance with this policy. However, information transmission over the Internet is not entirely secure. Although we make every effort to protect your information, such as through encryption, we cannot guarantee the security of the information you transmit through the platform. You bear the risk of any transmission.
We have appropriate technical and organizational measures in place to ensure that the security level is commensurate with the potential and severity of risks to your and other users¡¯ rights and freedoms. We maintain and periodically update these measures to enhance the overall security of our system.
From time to time, we may include links to our partner networks, advertisers, and affiliate websites. Please note that these sites have their own privacy policies, and we are not responsible for them. Review these policies before submitting any information to these sites.
8. Information for Children
The Golive platform is not intended for children under 18. If we discover that personal information of a person under 18 has been collected, we will delete the information and terminate the associated account. If you believe we have collected information about children under 18, please contact us through online feedback at jakee6749@gmail.com.
9. Policy Updates
We will typically notify all users of significant policy changes through our platform notifications. However, you should review this policy periodically for any changes. We will update the ¡°last update¡± date at the top of this policy, which reflects the effective date. If you continue to visit or use the service after the policy update date, you are deemed to have accepted the updated policy. If you do not agree with the updated policy, you must stop accessing or using the service. In case of a conflict between the supplemental terms (specific to the jurisdiction where you access or use the service) and other parts of the policy, the supplemental provisions of the relevant jurisdiction will prevail.
10. Specific Provisions for Indonesia
If you use our services in Indonesia, the following additional terms apply. In case of any conflict between these additional terms and the main privacy policy provisions, these additional terms will prevail.
Parental and Guardian Consent: If you are under the age of 21 and declare that you have obtained the consent of your parents or legal guardian, you can use the service or register an account.
Data Access: You have the right to access personal data on our platform at any time.
Data Breach Notification: If Golive fails to keep your personal data confidential on our platform, Golive will immediately notify you through the contact information you provided.
Language: This policy is written in English. Each party acknowledges having read and understood this policy, which was made freely and without coercion. The official text of this policy is in English. The parties agree that compliance with Law No. 24 of 2009 of the Republic of Indonesia regarding the national flag, language, emblem, and anthem (¡°Law No. 24/2009¡±) applies to this policy (for agreements involving an Indonesian entity). You acknowledge that you fully understand the language and content of this policy and agree not to use the provisions of Law No. 24/2009 to invalidate this policy.
Policy Change Procedure: The following terms will prevail over the general ¡°changes¡± section above: ¡°We may amend this policy from time to time to the extent permitted by applicable law. If we modify this policy, we will notify you of the effective date of the change by (I) posting a notice on the login page of our website or the initial screen of our mobile app; or (II) using the contact information you provided to us. If you do not explicitly object to the revised policy, even if we inform you, your failure to do so within the notice period will be deemed to have accepted the change and you will be deemed to have agreed to the new policy.¡±
Age - specific Consent (13 - 20 years old): If you are 13 years of age but under 20 years of age, you declare that you have obtained the consent of your parents or legal guardian to use these platforms or register accounts on them.
Information Protection: Regarding the information collection section above, the following applies: no one may access your information unless required by applicable laws and regulations. The purpose of this function is to detect abuse, fraud, and illegal activities on the platform. You can turn this off at any time by sending an email to jakee6749@gmail.com.
11. Data Controller and DPO Information
The data controller for Golive is Peter. You can contact us at jakee6749@gmail.com.The DPO for Golive is Golive itself. You can contact us at jakee6749@gmail.com
12. CCPA and VCDPA References
This privacy policy complies with relevant aspects of the California Consumer Privacy Act (CCPA) and Virginia Consumer Data Protection Act (VCDPA) to the extent applicable. Your rights under these acts are incorporated into the rights described in this policy.
13. Disclosure of Information Collection Categories
We collect the following categories of personal information:
Personal details such as name, age, gender, address, email address, social media login details, phone number, financial and credit card information, photo, and language choice. This also includes customer profile, comments on our platform (including virtual items for user - generated content), account and billing details (such as Apple, Google, or Windows accounts, PayPal or other third - party payment channels for payment or cash withdrawal), user - generated content, photos, and video content you choose to play on our platform.
Information from social networking sites if you link your accounts, including contact lists and details of your platform usage on those networks. Refer to the social network providers¡¯ privacy policies for more information on their data processing.
Technical information including IP address, location - related data (if allowed), other unique device identifiers, browsing history (on our platform), cookies, mobile operator, time zone settings, mobile or device information (device model, screen resolution, operating system, and platform details).
Information about your behavior such as comments on our platform, user - generated and broadcast content, and how your contact or subscriber information is linked to your platform activities. This also includes user engagement scores and preferences for opt - in and communication.
Location data collected from your mobile device if you permit, including GPS and mobile device location information.
Information from third parties such as other websites we operate, services we provide, advertising networks, analysis providers, trade catalogs, and other commercial or public sources.
Information related to your phone and Golive contacts if you choose to use these features to find other users.
Information related to messaging, including the content, sending and receiving details, and participants. Note that messages sent to other users can be accessed by them, and we are not responsible for their use or disclosure.
Metadata associated with uploaded videos, including details about how, when, and by whom the content was collected, formatting information, your account name for tracing, and any additional data like hashtags or comment keywords you provide.
Information related to in - app purchases of coin packs, including personal information for the purchase, and payment confirmation and credit details if you use Apple iTunes or Google Play accounts.
14. New Features and Data in App Versions
For new endpoints, permissions, data types, or SDKs detected in new or pre - release app versions, we will update this privacy policy as necessary to ensure transparency regarding how we handle any new data collected.
We are committed to transparency and will update this privacy policy as needed to address any new issues or regulatory requirements that may arise. We encourage you to review this policy regularly to stay informed about how we handle your personal information.